Larry Hochman is one of the most popular keynote speakers in the world and a former European Business Speaker of the Year. He is a globally recognised expert on Customer Relationships, Leadership and Talent Management.
Before beginning his speaking career Larry held a number of senior positions at British Airways and the loyalty management company Air Miles in both New York and London. His roles included Director of Customer Service and separately Director of People and Culture- Larry being the very first person in Europe to ever have this role and title, which became a benchmark for re-inventing HR departments all over the world.
He was also a pioneer of corporate mentoring in Europe and has been the personal mentor to many top executives. Originally from America, Larry has lived in Europe for the past 24 years and currently resides in both London and Venice.
His best-selling book ’The Relationship Revolution’, focused on customer loyalty in the digital age, was published in 2010. According to Larry: “The relevant issue today and in the future is not the gathering of information (anybody can do that), but the effective use of the information to build relationships that matter”. He backs up his philosophy of focusing on customers needs with practical and actionable solutions.