Joseph Michelli is an internationally acclaimed author and organizational consultant on developing joyful and productive workplaces with a focus on the total customer experience.
His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. His latest book "Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System" (2011) was a New York Times, Wall Street Journal, USA Today, Publishers Weekly and Nielson BookScan best-seller.
He is also author of best-sellers "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary", "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company", and "When Fish Fly: Lessons for Creating a Vital and Energized Workplace".
Joseph Michelli holds a degree from University of Denver, an MD and a Ph.D from the University of Southern California. He has won the Asian Brand Excellence Award, achieved numerous writing and presentation honors, and is a member of the National Speakers Association and the Authors Guild.