Karen Leland and co-author Keith Bailey, founders of the International Association of Quality Service, teach organizations how to keep up technologically without losing customer focus.
Karen Leland is a leading expert on how to create a customer-focused company in a technological age. She is the co-author of best-selling books "Customer Service for Dummies" and "Watercooler Wisdom", addressing the issues of forging long-term customer loyalty, building a strategy for service excellence, and keeping the human connection despite the rampant growth of technology.
Leland and co-author Keith Bailey have worked with over 100.000 executives and managers in companies throughout the world including American Express, AT&T, IBM, Xerox, Oracle and Marriott Hotels. Karen offers interactive, innovative and lively presentations that are motivating and relevant to business executives, managers, sales people and service staff.