HiCue Speakers | Karen Leland, Speaker

Karen Leland, professional Speaker at HiCue Speakers. Check out the speeches, biography, books and videos of Karen Leland.

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Karen Leland, Speaker
    Topics
  • Customer Loyalty.
  • Customer Service.
  • Internet Commerce.
  • Information Technology.
  • Listed with permission of International Speakers Bureau

    Karen Leland

    Customer Service in the Technological Age

    Profile

    Karen Leland and co-author Keith Bailey, founders of the International Association of Quality Service, teach organizations how to keep up technologically without losing customer focus.

    Karen Leland is a leading expert on how to create a customer-focused company in a technological age. She is the co-author of best-selling books "Customer Service for Dummies" and "Watercooler Wisdom", addressing the issues of forging long-term customer loyalty, building a strategy for service excellence, and keeping the human connection despite the rampant growth of technology.

    Leland and co-author Keith Bailey have worked with over 100.000 executives and managers in companies throughout the world including American Express, AT&T, IBM, Xerox, Oracle and Marriott Hotels. Karen offers interactive, innovative and lively presentations that are motivating and relevant to business executives, managers, sales people and service staff.

    Programs

    Building a Winning Quality Service Strategy

    Did you know that it costs five times more to attract a new customer than it does to retain a current one? As most corporate giants and small businesses alike have realized, quality service is a critical concern for surviving and thriving in the new millennium. In this practical hands-on seminar, senior executives, managers and business owners will learn how to make their company a winner at the service game.

    Creative Service Partnerships

    No matter what service or product your company offers - interacting with, selling to and communicating with customers is the key. In this presentation audiences will discover powerful actions they can take that will result in increased customer loyalty and retention, beginning with how to create and project a winning service attitude. This program is valuable for any manager or employee whose job involves frequent contact with customers.

    Publications

    Customer Service for Dummies Watercooler Wisdom
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