John DiJulius is redefining customer service in corporate America today. He is the author of best-sellers "Secret Service" and "What's The Secret?" on Customer Experience.
After years of researching the best customer service companies in the world, John has solved the mystery of why companies like Disney can get 50.000 employees to deliver legendary customer service on a regular basis, and why some companies or departments can't get a team of 12 to be consistent.
John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow organizations let these great ideas slip through the cracks.
He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a consulting firm helping companies "make price irrelevant". Top organizations across the world use his philosophies and systems for creating world class service. John has worked with companies such as the Ritz Carltons, Lexus, Nordstroms, Starbucks, Hallmark Cards, Panera Bread, Cheesecake Factory and many more, continuously raising the bar and setting the standard in customer experience.
He is also the founder and owner of John-Roberts Spa, with five locations and over 150 employees, which he uses as his living laboratories to test his findings and theories. John-Roberts Spa has been named one of the Top 20 Salons in America.
One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do, but more importantly how they implement and execute it consistently companywide.