HiCue Speakers | John DiJulius, Speaker

John DiJulius, professional Speaker at HiCue Speakers. Check out the speeches, biography, books and videos of John DiJulius.

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John DiJulius, Speaker
  • Customer Service.
  • Customer Experience.

    John DiJulius

    Leading Authority on Customer Experience


    John DiJulius is redefining customer service in corporate America today. He is the author of best-sellers "Secret Service" and "What's The Secret?" on Customer Experience.

    After years of researching the best customer service companies in the world, John has solved the mystery of why companies like Disney can get 50.000 employees to deliver legendary customer service on a regular basis, and why some companies or departments can't get a team of 12 to be consistent.

    John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow organizations let these great ideas slip through the cracks.

    He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a consulting firm helping companies "make price irrelevant". Top organizations across the world use his philosophies and systems for creating world class service. John has worked with companies such as the Ritz Carltons, Lexus, Nordstroms, Starbucks, Hallmark Cards, Panera Bread, Cheesecake Factory and many more, continuously raising the bar and setting the standard in customer experience.

    He is also the founder and owner of John-Roberts Spa, with five locations and over 150 employees, which he uses as his living laboratories to test his findings and theories. John-Roberts Spa has been named one of the Top 20 Salons in America.

    One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do, but more importantly how they implement and execute it consistently companywide.


    Secret Service

    As one of the most charismatic and inspirational speakers today, John has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer and staff expectations. He then customizes back to your organization on how your front line employees can easily do the same without reducing productivity.

    Customer Experience Cycle

    Teams from every department of your organization help define the critical "service defects" that need to be avoided, "non-negotiable experiential standards" that should be executed consistently, and the best "above and beyond" opportunities that exist at each point of contact you have with your customers, thus reducing the wide variation of the customer's experience delivered.

    What's The Secret?

    John shares how the best service organizations execute each of the 10 commandments to providing a world-class customer experience, and then has your management team spend time creating similar systems that fit their organization. This workshop is designed for your management teams to work together on creating the systems and processes to provide a world-class customer experience.

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